Terms and conditions for remote video consultations
Terms and Conditions for Remote Video Consultations labelled as “Single Property Consultation” and “Comparison of Two Properties Consultation”.
The consultation will be between you (The Client) and Draft Stables Ltd trading as Spruce Architecture.
Mutiple different people at Spruce Architecture can conduct the remote consultation and the appointment will take place with one of the team and is referred to hereafter as The Consultant.
The consultation was arranged via Sprucearchitecture.com which is owned by Draft Stables Ltd, registered office address Unit E, Glennys, Latimer Road, Eastbourne, BN22 7ET.
The terms and conditions of the consultation are as follows;
The property under consideration is located in the United Kingdom. Should the Client overlook this detail and proceed to book a consultation for a property outside the UK, only a 50% partial refund will be issued, as the booking system incurs an administration fee for processing each sale and refund.
On submission of the booking form an invoice will be emailed to for payment and booking options given. If no payment is made prior to the consultation date then the consultation will not take place. If no booking options are available in the time you require then the invoice shall be voided and the process terminated.
The fee for the video consultation is outlined on Sprucearchitecture.com/house-hunt-with-an-architect/.
The consultation will last for the duration specified on Sprucearchitecture.com. Should additional time be necessary, this will be at the discretion of The Consultant.
Prior to the video consultation, the Client is required to provide images where available, listing website and the postal address of the property to The Consultant via the booking form. Further information can be sent by email. The Consultant can only advise on the information given prior to the consultation.
The Client will confirm their construction budget to the Consultant before the video consultation via the booking form. The Client must provide a budget or a sum that they do not wish to exceed for the project, allowing the Consultant to assess the feasibility of the project.
If the Client’s budget is below the minimum required to undertake the work, The Consultant will notify the Client. Should an alternative approach be viable, the Consultant will discuss this with the Client. No refund will be granted if the project is deemed unaffordable within the given budget, or if the Client expresses dissatisfaction with any alternative approaches proposed by the Consultant.
If the Consultant suspects that the Client is attempting to evade taxes, launder money, break the law, have criminal intent, shirk obligations under health and safety legislation, or undertake work without the necessary statutory approvals, the video consultation will be terminated and no refund will be issued.
Consultations are recorded and kept on file for training at monitoring purposes.
Any guidance or advice provided by the Consultant concerning potential future developments of the property the Client is considering purchasing must be evaluated in conjunction with input from other professionals, including but not limited to solicitors, engineers, and surveyors. The Consultant will recommend which other professionals the Client should consult with and which issues should be addressed by those professionals. It will be the Client’s responsibility to coordinate this and to consider all advice collectively prior to acquiring any property.
The Consultant does not guarantee that statutory approvals will be obtained. This includes, but is not limited to, planning approval, listed building approval, or building regulations approval. The Client will bear the responsibility for discussing and confirming the requirements for statutory approvals with their design team following the video consultation.
The final design, construction costs, professional fees, and timelines are the responsibility of the Client, their design team, and the building contractors they engage to carry out the work.
The Consultant is not designated as the Principal Designer as defined by the CDM 2015 Health & Safety legislation. The Consultant can advise The Client on how to comply with the CDM requirements. The Consultant is not designated as Principal Designer as defined by Building Regulation legislation. The Consultant can advise The Client on how to comply with Building Regulation requirements.
The Consultant will not provide detailed estimates of the anticipated construction costs. Any costs discussed during the consultation will be rough estimates and are exclusive of VAT.
Unless specifically agreed during the consultation The Consultant will not provide detailed estimates of the likely professional fees associated with this project. Any fees mentioned during the consultation will be general estimates and are exclusive of VAT. If it is appropriate and mutually agreed upon by The Client, following the consultation, The Consultant will provide a detailed estimate of the professional fees if it pertains to a project that Spruce Architecture can undertake; this may be delineated but is not limited to location, timing, or specialty.
Following the video consultation, The Consultant will provide The Client with a written summary of the conclusions via email. This summary will also delineate the statutory approvals required for the project.
The Consultant shall have no ongoing responsibilities for the project once the written summary has been delivered to the Client. The Consultant will not produce any drawings or specifications for the project.
Spruce Architecture maintains appropriate Professional Indemnity Insurance.
Should you feel that the video consultation service did not meet the terms stipulated above, please contact Spruce Architecture directly via email at info@sprucearchitecture.com, including your full name, the date of the consultation, and the address of the property discussed.